Privacy Policy
Last updated: July 4, 2025
Introduction
At Riff (operated by Tidewater Research), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered customer discovery insight platform.
Information We Collect
Personal Information
When you register for an account, we collect:
- Name and email address
- Company or startup name
- Billing information (processed securely through our payment provider)
Usage Data
We automatically collect certain information when you use our platform:
- Log data (IP address, browser type, pages visited)
- Usage patterns and feature preferences
- Performance metrics and analytics data
Interview Data
When you upload interview transcripts for analysis:
- We process the content solely to extract insights and patterns
- Interview data is encrypted in transit and at rest
- You retain full ownership of your interview content
- We do not share interview content with third parties
- We do not use your interview data to train our AI models
How We Use Your Information
We use the information we collect to:
- Provide and maintain our customer discovery insight services
- Extract structured insights from your interview transcripts
- Process transactions and send billing information
- Send service-related emails and notifications
- Improve our platform and develop new features
- Respond to customer support requests
- Detect and prevent fraud or abuse
Data Security
We implement industry-standard security measures to protect your data, including:
- SSL/TLS encryption for all data transmissions
- Encrypted storage for sensitive data
- Regular security audits and monitoring
- Access controls and authentication requirements
- Employee training on data protection practices
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Interview transcripts and extracted insights are retained according to your subscription plan terms, and you can delete your data at any time through your account settings.
Your Rights
You have the right to:
- Access and receive a copy of your personal data
- Correct inaccurate or incomplete information
- Request deletion of your personal data
- Object to or restrict certain processing activities
- Export your insights and data to another service
Cookies and Tracking
We use cookies and similar technologies to enhance your experience, analyze usage patterns, and remember your preferences. You can control cookie settings through your browser preferences.
Third-Party Services
We use trusted third-party services for:
- Payment processing (Stripe)
- Analytics (with privacy-focused providers)
- Infrastructure and hosting
- AI/LLM services for insight extraction
These providers are contractually obligated to protect your data and use it only for providing their services to us.
Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at: