Terms of Service
Last updated: July 4, 2025 | Effective: July 4, 2025
1. Acceptance of Terms
By accessing or using Riff ("the Service"), operated by Tidewater Research ("we," "us," or "our"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our Service.
You must be at least 18 years old and have the legal capacity to enter into contracts to use our Service.
2. Description of Service
Riff provides AI-powered customer discovery and interview analysis tools, including:
- Automated extraction of insights from interview transcripts
- Pain point identification and ranking
- Workflow and solution analysis
- Quote wall for investor-ready soundbites
- Assumptions tracking and validation
- Export capabilities to Notion and other tools
- Searchable interview repository
3. User Accounts
Account Creation
To use our Service, you must:
- Provide accurate and complete registration information
- Maintain the security of your account credentials
- Promptly update any changes to your information
- Accept responsibility for all activities under your account
Account Security
You are responsible for maintaining the confidentiality of your account credentials. Notify us immediately of any unauthorized access or security breach.
4. Acceptable Use
You agree not to:
- Use the Service for any unlawful purpose or in violation of any regulations
- Upload content that infringes on intellectual property rights
- Upload interview transcripts without proper consent from participants
- Attempt to gain unauthorized access to our systems
- Interfere with or disrupt the Service or servers
- Use automated systems to extract data without permission
- Resell or redistribute the Service without authorization
- Upload malicious code or harmful content
- Misrepresent insights generated by our Service
5. Content and Intellectual Property
Your Content
You retain ownership of all interview transcripts and content you upload to the Service. By uploading content, you grant us a limited license to:
- Process and analyze your content to extract insights
- Store and backup your content for service continuity
- Generate insights, patterns, and reports based on your content
- Display your content back to you through our interface
We do not use your interview data to train our AI models or share it with other users.
Our Intellectual Property
The Service, including its design, features, and content (excluding user content), is owned by Tidewater Research and protected by intellectual property laws. You may not copy, modify, or reverse engineer any part of the Service.
Free Tier Attribution
Free tier users agree that exported content will include a "Powered by Riff" watermark. This attribution requirement is waived for paid subscriptions.
6. Payment Terms
Subscription Tiers
- Founder Tier (Free): Limited to 5 interviews per month
- Growth Tier ($29/month): Unlimited interviews and advanced features
- Team Tier ($99/month): Includes team collaboration features
- Enterprise: Custom pricing for advanced needs
For paid subscriptions:
- Fees are charged in advance on a monthly or annual basis
- All payments are processed securely through Stripe
- Prices may be updated with 30 days notice
- No refunds for partial periods, except as required by law
- You authorize automatic renewal unless cancelled
7. Disclaimers and Limitations
THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. We do not guarantee:
- Uninterrupted or error-free service
- Accuracy or completeness of AI-generated insights
- That insights will lead to specific business outcomes
- Fitness for any particular purpose
Our liability is limited to the amount you paid for the Service in the 12 months preceding any claim. We are not liable for indirect, incidental, or consequential damages.
Important: Riff provides AI-generated insights to assist your decision-making, but you remain responsible for your business decisions and should verify important findings independently.
8. Indemnification
You agree to indemnify and hold harmless Tidewater Research from any claims, damages, or expenses arising from your use of the Service, violation of these Terms, or infringement of any rights of another party.
9. Termination
We may terminate or suspend your account immediately, without prior notice, for:
- Breach of these Terms
- Fraudulent or illegal activities
- Non-payment of fees
- Actions that harm other users or the Service
You may terminate your account at any time through your account settings. Upon termination, your right to use the Service ceases immediately. You may export your data before termination.
10. Governing Law
These Terms are governed by the laws of the Commonwealth of Virginia, United States, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Richmond, Virginia.
11. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify you of material changes by email or through the Service. Your continued use after changes constitutes acceptance of the modified Terms.
12. Contact Information
For questions about these Terms of Service, please contact us:
Tidewater Research
Email: legal@tidewaterresearch.com
General: hello@tidewaterresearch.com
Address: Richmond, VA, United States